Overview

Advanced Servicing is a professional repair visit for Tonal smart home gyms, carried out by Tonal's certified installation partners. If a routine service call finds that your trainer needs more than a standard fix, the technician may exchange it for a refurbished unit as part of the visit.

Key Features

• Performed by Tonal's certified professional installation partners

• Can include additional replacement parts as needed

• May include exchanging your original trainer for a refurbished unit

• Original trainer is uninstalled and returned to a Tonal hub if an exchange is needed

• Refurbished replacement trainer is installed in its place

Ideal For

GooFitness customers looking for added protection or services.

Frequently Asked Questions

What does Advanced Servicing cover? It's a service visit from Tonal's professional installation partners that may include additional parts or, if needed, exchanging your trainer for a refurbished unit.

What happens if my trainer needs to be exchanged? The installation partner uninstalls your original trainer, returns it to one of Tonal's hubs, and installs a refurbished trainer in its place.

Who performs this service? Tonal's professional installation partners handle Advanced Servicing visits.

Is this the same as a standard warranty repair? Tonal's warranty documentation notes that additional advanced-servicing fees can apply when a service need is identified outside standard coverage, so check your specific warranty status before booking.

Questions? Contact us at support@goofitness.com or visit goofitness.com.